How cancellations and refunds work for advertising, sponsorship and other paid services. Reading World Vital News and receiving our newsletters is always free.
This policy explains how cancellations and refunds work for paid services offered by World Vital News, including display advertising, newsletter sponsorships, section sponsorships and sponsored articles. It applies unless your booking confirmation states different terms, in which case the confirmation takes priority.
All our journalism is free to read. No payment is taken, so no refund applies.
Our newsletters are free. Cancel at any time with the unsubscribe link in every email.
Cancellation charges depend on how much notice you give before the campaign start date shown in your booking confirmation:
Cancel for a full refund of any amount paid for the booking.
Cancel for a 50% refund, or move the campaign to new dates within three months at no extra cost.
Bookings cannot be refunded, but we will try to reschedule if inventory is available.
The campaign runs to the end of the booked period. Unused impressions caused by our error are credited or refunded.
If a campaign does not run as booked because of an error by World Vital News, such as a missed placement or a technical fault, we will offer a make-good placement of equal value or a refund for the affected portion, whichever you prefer.
We confirm receipt within two working days. Approved refunds are issued to the original payment method, in the currency in which you were invoiced, normally within 10 working days. Your bank or payment provider may take additional time to show the refund, and any transfer fees charged by them are outside our control.
We may update this policy from time to time. Changes do not affect bookings already confirmed under an earlier version.
Send your booking reference and the dates affected. We reply within two working days.
